Friction/Reward : Be Your Customer’s First Choice, Paperback by Hammond, Rich…
USD 19.51 USD
Specifications
| ISBN | 9781292234946 |
| Subject Area | Business & Economics |
| Publisher | Pearson Business |
| Item Length | 9.3 in |
| Subject | Customer Relations |
| Publication Year | 2019 |
| Type | Textbook |
| Format | Trade Paperback |
| Language | English |
| Item Height | 0.4 in |
| Author | Richard Hammond |
| Item Weight | 11.8 Oz |
| Item Width | 6.1 in |
| Number Of Pages | 216 Pages |
When is high friction bad?. When is high friction good?. How can I benchmark against competitors?. And, where are the big opportunities and where should we focus effort and resource?.